The National Cyber Security Centre has published new advice for businesses on creating trustworthy customer messages following a rise in text and call-based scams. The guidance sets out how businesses can contact customers in a way that is more secure and distinguishable from fraudsters impersonating well known and trusted brands.
The guide covers SMS and telephone messaging only. The NCSC has already published advice on email security and anti-spoofing.
Consumer information on spotting fraudulent messages can also be found on the website.
The guide is split into four sections: